In France 12 millions of people are disabled, 80% of whom have unseen disabilities.

Do you know about the unseen disability? Yes, it does exist.

It is about people who had heavy surgeries and have mobility problems for exemple, or people suffering from diseases like autoimmune or chronic ones, etc,..and many others I could not name. The list is so long. Disability is not necessarily visible. However difficulties and pains are just as much painful.

So, imagine, a person having an unseen disability in a queue. Who will let them in if they don’t take their card out to justify themself?
Here are only tiny numbers of examples.


What is it?

The product:

HANDIVISIBLE is a queue management solution for all disabled people having a priority card.



  • a transmitter : remote control, free mobile app and other solutions to develop depending on the disability

  • a receiver : a luminous and sound box put in the cash register, which warns the cashier and the other people in the queue that a person has priority.

The cashier must then ask the non-disabled people to give up their place to the person who activated the device.

I use a psychological help process in which the disabled person no longer needs to ask their place to the people who are before them in the queue. Asking your place as many times as there are people in front of you can be a real ordeal, especially if there are negative and abusive comments. Consequently the process also becomes physical. Since the person passes more quickly, thus they suffer less from waiting in the queue.

The HANDIVISIBLE device is easy to use, small but effective. It can be seen by the cashier / receptionist who cannot look at every moment in the queue if a person asks for priority. People who are in the queue and get ready to give up their place can also see it.

I insist on the fact it will be small because it can be adapted in any establishment open to the public : stores, pharmacies, town halls, administrative offices, stations, airports, amusement parks and rides access, concert halls and theatres,etc …

Concerning the hypermarkets and supermarkets, it can be seen in the butchers, cheese shops, fish counters, where you often wait a very long time in the busiest periods.

A portable terminal version will be also offered for one-time events such flea markets with stands, outdoor concerts, food trucks,…

The use of a single transmitter for each person allows the device to be triggered in any equipped establishment. The user can even trigger the device with the same transmitter in the neighbouring departments if they go on weekends, as well as anywhere in France when they go on holidays.

The people who agreed to take part in the test, which has already been carried out, were enthusiastic about this device.
They see it as a real help and a support in their situation.

Tests phase

A first test phase was made in 2019, for 2 months, in the Leclerc hypermarket of St Dizier.
50 users from the Haute-Marne department took part in the test.
Following the test phase a new development was carried out and led us to a second phase of testing, from November 2020 to May 2021.

18 HANDIVISIBLE devices has been set in 18 establishments :

  • Intermarché St Julien-les-villas (JUDIS)
  • Intermarché St Julien-les-Villas (PHILIPPATS)
  • Intermarché Rosières-Près-Troyes (ARODIS)
  • Intermarché Troyes (BARBUS)
  • Intermarché Creney-Près-Troyes
  • Carrefour St André-les-Vergers
  • Fraich’ Barberey-St-Sulpice
  • Leclerc Romilly-Sur-Seine
  • Cultura St Parres-Aux-Tertres
  • Géant Casino  Barberey St Sulpice
  • Kiabi Barberey St Sulpice
  • Decathlon Lavau
  • Fnac Troyes
  • Pharmacie du 14 juillet Troyes
  • CAF de l’Aube
  • Carrefour l’Escapade La Chapelle St Luc
  • Boulangerie Feuillette
  • CPAM de Troyes

1200 people from the Aube department had access to the device by downloading the free Handivisible application on their smartphone via their Playstore or Appstore.
Thanks to the feedback from professionals and users, we relaunched a development phase to improve the solution.


Following this third phase of development, HANDIVISIBLE has been set up in Aube in December 2021.
The number of establishments open to the public has increased since then, as has the number of free downloads of the application.

You can see the list of the equipped establishments on our website or directly on the users applications.

The remote controls are ready for anyone having no smartphone.

Development partners